Monthly Archives: Jul 2015

Sales

Reselling and Retelling “The Art of Selling”

art of selling

“Making money is art and working is art and good business is the best art.”

– Andy Warhol

The most successful sales technique for the long-term survival of your business is simply caring about the people you meet. It is about building a relationship, and developing a rapport with the potential customer.

You create a team with each customer, and your team requires teamwork.

Know that absolutely every person you meet is either a potential customer or knows someone who is.

“Sales are contingent upon the attitude of the salesman – not the attitude of the prospect.”

-W. Clement Stone

Good business is the art of asking the right question at the right time that conveys the right amount of interest in what the potential customers’ circumstances are. You then use that information to guide them, through additional questions, to the answer that is going to give you the sale or get you the contract.

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Customer Service

Managing Customer Relations! It’s All Customer Relations!

customer relations1

“The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. ”

-Tom Peters,  Businessman & Author of In Search of Excellence

This week we are focusing on customer relations; that is, how you treat your clients, how you use their feedback and whether you are listening to them at all.

The best indication that you have a good relationship with your clients or customers is a growing bottom line, early clients referring you to their friends, and as a result, more people ‘coming in the door’.

Last week, the quote was from the creator of Walmart, who essentially said that the customer is boss. Getting clear about this is essential to the growth of your business.

Tom Peters’ comment about treating customers like guests and employees like people goes to the heart of customer relations.

If you are the only person in your company, how you interact with every single person you come into contact with determines how your business will grow.

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Motivation

Fear, Inspiration and Motivation

fear inspiration motivation 1

“Success consists of going from failure to failure without loss of enthusiasm.”

-Winston Churchill

Think about that quote. It refers to resilience – the ability to not just persevere in the face of repeated obstruction, but to do so  – with enthusiasm!

Today, the focus is more on fear than inspiration, because in most cases, we need the ability to move through the fear before we can get to inspiration.

The accepted wisdom is that there are only two things that motivate humans to act: fear or inspiration.  Which of these would you voluntarily choose – for you, or for others?

Unfortunately, some of us do not even recognize fear initially when it has stopped us in our tracks.

Essentially, the general consensus among psychologists is that, whatever the source of fear, we need to move towards it, rather than running away from it; and, that fear is usually focused on the past or worry about the future. Staying focused in the present and dealing with ‘what is’ is the biggest part of any solution.

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