Category : Customer Service

Customer Service Networking

Networking: The Rules! Mastering the Challenge and Gathering New Business

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Do you run screaming from the room when someone mentions going to a networking event? Are you one of the many who have to work up the energy, get into the right mental space to attend a networking gathering?

The last three, five, or ten have not resulted in any new business for you. Are you thinking it is a waste of time?  Think again.

‘Connecting’ in business has a different context than in the social milieu of today. Connecting with people for business purposes means seeking new contacts through business associations, social networks and community contacts. Once you’ve made contact, find out what they are focused on, want, need. Done well, can mean big success. Read through to the end of this article; then assess what you have or have not been doing for networking with the little quiz at the end.

Most people have trouble getting into the swing of networking; but it is worth your while in almost any business to spend time stepping up to this plate, and up to the challenge – effectively.  Face-to-face meetings are still the best opportunity to gather new business, despite all the online access to people and other networks.

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Customer Service Finances

Accounts Receivable and Customer Relations

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Having accounts receivable- i.e. money owing to you by customers for services rendered, has an upside and a downside.  The upside is that you actually have clients.  The downside is that your company’s available cash flow is diminishing.  It is difficult to collect amounts due when you have lost track, can’t find the invoices, or perhaps didn’t do an invoice, and you don’t actually know how much you are owed or when it was due after the last notice. If this sounds familiar, read on.

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Customer Service

Managing Customer Relations! It’s All Customer Relations!

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“The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. ”

-Tom Peters,  Businessman & Author of In Search of Excellence

This week we are focusing on customer relations; that is, how you treat your clients, how you use their feedback and whether you are listening to them at all.

The best indication that you have a good relationship with your clients or customers is a growing bottom line, early clients referring you to their friends, and as a result, more people ‘coming in the door’.

Last week, the quote was from the creator of Walmart, who essentially said that the customer is boss. Getting clear about this is essential to the growth of your business.

Tom Peters’ comment about treating customers like guests and employees like people goes to the heart of customer relations.

If you are the only person in your company, how you interact with every single person you come into contact with determines how your business will grow.

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