Tag Archives: growth

Goal Setting Motivation

Surviving to Win in Business: Game Plans and Pacing

Surviving to Win in Business

Surviving long enough to win in business requires a plan, strategy, patience, and…the personal strength to persist through whatever gets thrown at you.  If you are running a business, it’s much like running a race: you have to have a game plan, the burning desire to reach the finish line at the head of the pack and, you have to pace yourself.  You have to start strong, go hard, and learn when to back off; pace yourself to gain your second wind, then put on full steam when you are headed towards your end goal. You will have no reserve to make it to the end if you drain yourself completely early on or in mid-run, or become so exhausted you have no reserves for what happens next.

We’re not talking about the end of your business when we talk end goals; we’re talking about making it to the end of a project or time period successfully – with steam left over for the next run.  We’re talking about having the energy for the business growth spurt when everything seems to happen at once – new contracts, new customers, customers with changes in needs and wants, subcontractors with problems delivering the goods, new production line problems.  Let’s not forget to mention employee problems, and the good, the bad and the ugly problems that afflict us all in for-profit and not-for-profit business.

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Clarity Goal Setting Motivation

Patterns, Plans, Persistence, and Pain: Pathways to Business Success

Persistence

“You will never change your life until you change something you do DAILY.

The secret of your success is found in your daily routine.”

John C. Maxwell

Persistence, if you have been following my writings for any length of time, is a recent topic. Two weeks ago, I wrote about persistence from the perspective of managing self-change in business. So how is this week’s focus different? There is overlap; and yet, I want to address and emphasize the issues of patterns of behavior, patterns in the way we interact with others, and patterns in how we structure our day that have such powerful impact on our businesses. And too, I want you to pay attention to which patterns are serving you, which are obstructing you in you business and, which patterns you have not yet developed that could make a world of difference to your level of success.

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Customer Service

Managing Customer Relations! It’s All Customer Relations!

“The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. ”

-Tom Peters,  Businessman & Author of In Search of Excellence

This week we are focusing on customer relations; that is, how you treat your clients, how you use their feedback and whether you are listening to them at all.

The best indication that you have a good relationship with your clients or customers is a growing bottom line, early clients referring you to their friends, and as a result, more people ‘coming in the door’.

Last week, the quote was from the creator of Walmart, who essentially said that the customer is boss. Getting clear about this is essential to the growth of your business.

Tom Peters’ comment about treating customers like guests and employees like people goes to the heart of customer relations.

If you are the only person in your company, how you interact with every single person you come into contact with determines how your business will grow.

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