Tag Archives: reactions

Customer Service

Managing Customer Relations! It’s All Customer Relations!

“The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. ”

-Tom Peters,  Businessman & Author of In Search of Excellence

This week we are focusing on customer relations; that is, how you treat your clients, how you use their feedback and whether you are listening to them at all.

The best indication that you have a good relationship with your clients or customers is a growing bottom line, early clients referring you to their friends, and as a result, more people ‘coming in the door’.

Last week, the quote was from the creator of Walmart, who essentially said that the customer is boss. Getting clear about this is essential to the growth of your business.

Tom Peters’ comment about treating customers like guests and employees like people goes to the heart of customer relations.

If you are the only person in your company, how you interact with every single person you come into contact with determines how your business will grow.

Read More
1 2